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The COO/VP of Operations will be responsible for the strategic direction, continuous improvement and day-to-day activities of the Operations Division;  Logistics, Warehousing, Shipping, Receiving, Returns, Customer Service/Order Desk, Service department.  He or She will work closely with Sales, Marketing, and Finance to ensure customer satisfaction and improve operational efficiencies.

Major Responsibilities Include:

  • Maintain an operating expense budget of between $3 to $4 million per fiscal year.

  • Responsible for sourcing competitive bids on warehouse operating assets, carrier contracts and 3PL rates.

  • Responsible for a staff of 32 direct reports and their efficiencies.

  • Oversee carrier contract negotiations, shipment order handling, compliance, cargo and freight planning (inbound), transportation analysis (timeline, cost, outbound).

  • Responsible for the integrity and accuracy of inventory on hand. Negotiate 3PL requirements when required.

  • Select appropriate shipping method, track receiving to PO, advise the team of QC requirements, ensure that the return process runs efficiently.

  • Field all retailer and End User inquiries and relationships.

  • Responsible for B2B, B2C, EDI and telephone order processing and monitoring.

  • Maintain a product knowledge base and inventory of parts.

  • Work closely with product managers in testing and QC of new products.

Job Requirements

  • University/College degrees preferably in business (read a Balance Sheet and P & L. Understanding impacts of cost/margin relationship).

  • Ten years supply chain management.

  • Excellent written and verbal presentation skills and in developing PowerPoint-type presentations.

  • Effective and concise communication skills.

  • Ability to delegate authority to Operations Department Manager in creating a team based environment.

  • Must be able to cooperate and work with other departments in order to support their projects and needs.

  • Strong analytical skills.

Job 4


  • Location: Toronto

  • Education: University/College degrees preferably in business (read a Balance Sheet and P & L. Understanding impacts of cost/margin relationship).

  • Experience: 10 years supply chain management

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